Messaging Privacy Policy

Last Updated: September 14, 2026

Family Support Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Messaging Privacy Policy explains how we collect, use, and protect information related specifically to our SMS/text messaging communications.

Information We Collect

When you opt in to receive text messages from Family Support Services, we may collect:

  • Your name

  • Mobile phone number

  • Message content and interaction history

  • Appointment, program, or service-related information you voluntarily provide

How We Use Your Information

We use this information solely to:

  • Communicate with you about services, programs, appointments, resources, and support

  • Send reminders and important program-related information

  • Respond to questions or requests you initiate

  • Provide important updates related to your participation or engagement with Family Support Services

Data Sharing and Disclosure

Family Support Services does not sell, rent, or share your personal information for marketing purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

Your information is only accessible to authorized Family Support Services staff or service providers who assist us in delivering text messages on our behalf and are required to appropriately protect your information.

Data Security

Family Support Services takes reasonable administrative and technical measures to protect your information from unauthorized access, disclosure, alteration, or misuse.

Your Choices

Participation in SMS/text messaging is voluntary. You may opt out of receiving text messages at any time by replying STOP.

For assistance with text messaging, reply HELP or contact Family Support Services using the information below.

Message and data rates may apply depending on your mobile carrier and service plan.

Contact Us

If you have questions or concerns about this Messaging Privacy Policy, please contact:

Family Support Services
2209 SW 7th Avenue
Amarillo, TX 79106
Phone: 806-342-2536
Email: mbalderas@fss-ama.org